Terms & Conditions

1. Service Scope & Call-Outs

• Services Provided: We offer in-home/onsite tech support and drop-off repair services.

• Service Area: Coverage includes Cirencester, Swindon, Cheltenham, South Gloucester, and North/North-East Bristol.

• Call-Out Fees: Onsite visits incur a flat call-out fee of £30, which includes the first 30 minutes of labor.

• Timelines: Completion times provided prior to or during service are estimates only and are not guaranteed.

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2. Rates & Payment Terms

• Hourly Rate: Work beyond the initial 30 minutes included in the call-out fee is billed at £40 per hour.

• Payment Due Date: Full payment is strictly due upon completion of the service or upon collection of the repaired device.

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3. Liability & Data Backup

• Data Loss: The customer bears full and sole responsibility for backing up all software, data, and files prior to handing over any device or allowing onsite service. We accept no liability for lost, corrupted, or damaged data.

• Limitation of Liability: To the maximum extent permitted by law, our total liability for any claim, damage, or loss arising out of our services is strictly capped at the total amount paid by the customer for the specific repair or service job.

• We take no responsibility for dissatisfaction of devices purchased based on consultations and recommendations.

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4. Unclaimed Property & Storage

• Devices left uncollected for more than 14 calendar days following notification of job completion will incur a storage fee of £10 per day. Devices remaining uncollected after 60 days may be sold or disposed of to recover unpaid repair and storage costs.

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5. Warranty & Service Limitations

• Two-Week Warranty: We offer a 14-day warranty on all repairs and parts supplied. If an issue directly related to the original repair occurs within 14 days, we will provide a free follow-up inspection and correction. This warranty does not cover new faults, accidental damage, misuse, or liquid damage.

• Excluded Services:

  • We do not offer virus, spyware, or malware removal services. Any software issues resulting from malicious software fall outside the scope of our warranty.

  • We do not perform structural modifications, masonry, or wall-mounting work (including drilling or bracket installation for TVs and monitors).

  • We do not perform micro-soldering, board-level circuit repairs, or custom electrical modifications.